Help centre
Frequently asked questions
Paying by e-Transfer, shipping times, tracking, privacy, and what we do when a parcel goes missing.
Paying
How do I pay for my order?
With Interac e-Transfer, from any Canadian bank. Place your order and the next page shows a payment slip: who to send it to, the exact amount and the message to use, each with a copy button. The same slip is in your confirmation email.
What should I write in the e-Transfer message?
Only your last name, as shown on the slip. Please don’t mention products in the message.
Do you take credit cards?
Not at the moment. Interac e-Transfer is the only payment method.
What happens if I forget to send the payment?
Nothing ships until the e-Transfer arrives. If you ticked the reminder box at checkout, we send one short reminder email. Contact us if you need more time.
Do I need an account to order?
No, guest checkout works. An account keeps your order history and makes reordering a single click.
Shipping and delivery
How much is shipping?
Canada Post Xpresspost is $30, and free on orders over $300. Purolator or FedEx courier is $60, and free on orders over $1,000. The cart shows how far you are from free shipping.
When will I get a tracking number?
Within 72 hours of your e-Transfer arriving. It comes by email; check spam or promotions if you don’t see it.
How long does delivery take?
Typical Xpresspost times once the parcel is on its way:
| Shipping to | Business days after dispatch |
|---|---|
| British Columbia | 1–2 |
| Alberta | 2–3 |
| Saskatchewan and Manitoba | 2–4 |
| Ontario | 3–4 |
| Quebec | 3–5 |
| Atlantic Canada | 4–6 |
| Yukon, NWT and Nunavut | 5–10 |
Storms, holidays and rural addresses can add a day or two.
Do you ship outside Canada?
No. We ship to Canadian addresses only, including the territories.
Can it go to a P.O. Box?
Xpresspost delivers to most P.O. Boxes. Purolator and FedEx need a street address. For apartments and condos, add your unit number and buzzer code.
Can I change the delivery address?
Yes, if the order hasn’t shipped. Contact us right away with your order number. Once it has shipped, use the tracking number to ask the carrier to hold it.
I missed the delivery. What now?
The carrier leaves a card and keeps the parcel at a nearby post office or depot. Your tracking page shows where and when to collect it.
Packaging and privacy
What does the parcel look like?
A plain box or padded envelope with a return address and no product names or logos.
What do you do with my details?
We use them to process, ship and support your order, and nothing else unless you opt in to restock alerts or reminders. See the privacy policy.
If something goes wrong
My parcel is late.
Check the tracking first: most delays clear within a day or two. If it is well past the times above, contact us with your order number and we’ll chase it with the carrier.
Tracking says delivered, but nothing is here.
Look around side doors, mailrooms and with neighbours, and give it a day, as scans sometimes update early. Still missing? Contact us and we’ll open a trace.
What if my parcel is lost or seized?
We reship it free. That is our delivery guarantee.
I received the wrong item.
Contact us within 5 business days with your order number and a photo of what arrived. We send the correct item at no cost.
Can I return something?
No. Because of what these products are, we can’t take anything back once it has shipped. Wrong, lost and seized parcels are covered as above.
Products and safety
Where does the product information come from?
Chemistry such as molecular formula, weight and CAS number comes from PubChem; strengths and pack sizes come from the labels; clinical facts cite PubMed studies and prescribing information.
Do you give dosing advice?
No personal dosing or cycle advice. Where a compound has a medical use, its page lists the label or guideline reference amount, together with the risks and the blood tests to discuss with a doctor.
What else do I need for injectables or peptides?
Oils need sterile syringes and needles; freeze-dried peptides need bacteriostatic water and insulin syringes. Both are in Supplies and suggested in your cart.
Are these products legal in Canada?
It depends on the compound. Anabolic steroids are Schedule IV under the Controlled Drugs and Substances Act: simple possession is not an offence, but selling, importing or exporting without authorisation is. Post-cycle medicines and ED tablets are prescription drugs, and SARMs and research peptides are not approved by Health Canada. Each product page states which applies.
Is there an age limit?
Yes. You must be 18 or older to order.
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