Shipping & Delivery — Fast, Discreet, Tracked

Most orders are processed within 24 hours on business days (Monday–Friday). Orders placed on weekends or holidays are processed the next business day.

At checkout, choose between Standard and Expedited shipping. Transit time begins after dispatch (once you receive a tracking number), not at order placement.

Shipping time starts the moment your parcel leaves our facility. You’ll receive an email with your tracking number so you can monitor progress in real time.

Please double-check your address before completing checkout. If you need to make a change:

• Contact us immediately after placing your order — address updates are only possible before dispatch.
• After dispatch, contact the courier directly with your tracking number to request a hold or pickup option (availability varies by carrier/region).

Yes. We use plain, unbranded packaging with no product references. A tracking number is provided for every order.

Signature may be required depending on the carrier and destination. If you prefer no-signature delivery, include this in your order notes (availability varies by region and carrier policy).

Yes, most carriers can deliver to P.O. Boxes (Canada Post). For apartment/condo addresses, please include your buzzer or unit number.

• Check your tracking updates — delays are often weather or volume related and resolve within 1–2 days.
• If the delay exceeds the estimated window, contact the courier with your tracking number or reach out to our support team.

• The courier will usually attempt re-delivery or leave a notice for pickup at a nearby facility.
• Use your tracking number to schedule re-delivery or confirm pickup location/hours.

• Check around entrances, mailrooms, concierge desks, and with neighbors.
• Verify the address on your order confirmation.
• Contact the carrier to open a trace. If confirmed lost, we’ll reship according to our policy.

BC: 1–2 business days — closest to our main hubs.
AB: 2–3 business days — efficient ground routes.
SK / MB: 2–4 business days.
ON: 3–4 business days.
QC: 3–5 business days.
Maritimes (NS/NB/PE): 4–6 business days.
NL: 4–7 business days.
North (YT/NT/NU): 5–10 business days.

• Weather: Storms/extreme temperatures can slow transit.
• Carrier workload: Holidays and major promotions increase volume.
• Location accessibility: Rural/remote addresses may take longer.

• Look for your tracking email shortly after dispatch.
• Use tracking to get real-time updates on location and ETA.

We primarily use expedited services, which can reduce delivery times by approximately 2 days versus standard mail.

Have your tracking number? Click here to track it now.

If you have questions about your shipment, contact our support team — we’re here to help.