Once your order is received: We will begin preparing it to ship. Between Monday-Friday we ship most orders within 24 hours. If received on the weekend, we will prepare it on Monday for shipment. *Please allow for up to 3 business days for your order to ship.
Courier & method selection: You have the option to select your shipping method at checkout. This timeline applies from the date of shipment. You will receive a shipping confirmation email with tracking number so you know when it’s on it’s way. If you order on Friday afternoon, your order will not ship until Monday so even if you order “next day shipping” your order would not arrive until Tuesday (Assuming we ship on Monday).
95% of orders ship within 24 hours (Monday – Friday). If your order is not going to ship with 3 business days, we will email you to let you know as soon a possible (as may be the case with special order or out of stock items). If you have time sensitive order?, please add comments to your order or email us at our payment email address.
We reserve the right to decide on shipping partial orders or holding shipment for complete order if not all items are in stock. You will be offered a refund on unavailable items.
SHIPPING TIMES ARE NOT GUARANTEED
When selecting your shipping method, please know that once we ship your order, it becomes the responsibility of the courier to deliver your package. We have little to no ability to stop, redirect, or find your parcel. You will need to work directly with the courier company to track your order. (see below) A tracking number is provided with every order we ship. If your order is not delivered within the delivery time-frame you selected and the courier company has offered a guarantee on the particular shipping method, we will work with you to recover shipping fees with the courier.
SHIPPING ADDRESS CHANGES
Please be sure your shipping address is correct. Due to chargeback scams we are unable to change your address after your order has been made. If you believe you have made a mistake with your address please let us know immediately. We can cancel and refund your order before it ships and then you can re-order. If your order has already shipped, there is nothing we can do.
Please be sure your shipping address is correct since this is automatically exported into our shipping programs as entered by you. We have little to no ability to stop, redirect, or find your parcel.
Please know that once your order leaves our warehouse, it is in the hands of the courier you selected at checkout and we have little to no control over your package from that point onward.
HOW LONG WILL IT TAKE TO ARRIVE? *prior to pandemic
You will have the option to select a shipping method at checkout. Canada Post Expedited, you can expect your order to arrive within approx. 1-7 days from the day it shipped. You will be notified by email when your order has shipped and given a tracking number to follow. Packages tend to arrive quicker to major cities. Here are some *average delivery time estimates by province. Remember we are located in Vancouver, BC so times will fan out from there.
BC: Avg 1-2 days*
AB: Avg 2-3 days*
SK: Avg 2-4 days*
ON: Avg 3-4 days*
NL: Avg 4-6 days*
IF YOUR PACKAGE HAS NOT ARRIVED AS EXPECTED
Please note that often couriers update their system to say a parcel has been delivered when actually it’s just on the truck and out for delivery. When they update theirs, it automatically updates our website too. Please hold tight another day and if your parcel has not been delivered, contact the courier directly by using your tracking code link. This is the fastest way to locate and arrange for redelivery or pickup of your parcel.