Our order shipping process begins as soon as you place an order with us. Upon receiving your order, we start preparing it for shipment, and we aim to ship most orders within 24 hours from Monday to Friday. Orders placed on weekends will be processed on Monday, and we ask that you please allow up to three business days for shipping.
Selection of Courier and Shipping Method:
During the checkout process, you’ll have the option to choose your preferred shipping method from the available options. Please note that the timeline for shipping begins from the day we ship your order, and we’ll send you a confirmation email with a tracking number to help you monitor your package’s progress. If you place an order on Friday afternoon, we won’t ship it until Monday. Therefore, even if you select “next day shipping,” your order will not arrive until Tuesday.
Additionally, we reserve the right to decide whether to ship partial orders or hold the shipment until all items are in stock. If certain items are not available, we’ll refund you the amount paid for those items.
Shipping Times Are Not Guaranteed:
Once we ship your order, it becomes the responsibility of the courier to deliver it. We have limited control over the delivery of your package, so we cannot stop, redirect, or locate it. Please note that shipping times are not guaranteed, and delivery delays may occur due to unforeseen circumstances. If your order does not arrive within the selected delivery time-frame, and the courier has provided a guarantee for that shipping method, we’ll work with you to recover the shipping fees from the courier.
Changes to Shipping Address:
It is essential that you verify your shipping address before submitting your order since we cannot change it once it’s been placed due to chargeback scams. However, if you’ve made an error with your address, please let us know as soon as possible. We can cancel and refund your order before it ships, and you can re-order with the correct address. However, if your order has already shipped, we cannot change the shipping address.
Shipping Errors:
Please double-check your shipping address before submitting your order, as it will be automatically exported to our shipping programs. We have limited control over your package’s delivery, so we cannot stop, redirect, or locate it. However, if we detect an error in the shipping address, we’ll make every effort to correct it before shipping your order.
Courier Errors:
Once your package leaves our warehouse, it is in the hands of the courier you selected at checkout. We have limited control over your package from that point onward, and we cannot be held responsible for any errors or delays caused by the courier.
Delivery Time:
During the checkout process, you can select a shipping method that works best for you. With Canada Post Expedited, your order will typically arrive within 1-7 days after shipping, depending on your location. We’ll send you an email with a tracking number to monitor your package’s progress. Please note that packages tend to arrive more quickly in major cities. Below are average delivery time estimates by province. As we’re based in Vancouver, BC, delivery times will vary from there:
BC: Average 1-2 days*
AB: Average 2-3 days*
SK: Average 2-4 days*
ON: Average 3-4 days*
NL: Average 4-6 days*
If Your Package Has Not Arrived as Expected:
Please note that couriers may update their system to indicate that a parcel has been delivered when it’s still on the truck and out for delivery. If your parcel hasn’t arrived as expected, please wait an additional day, and then contact the courier directly using the tracking code link provided in your confirmation email. This is the quickest way to locate and arrange for redelivery or pickup of your parcel. If you have any further concerns or issues with the delivery of your package, please do not hesitate to contact our customer service team, and we will do our best to assist you.
At Steroids Canada, we are committed to providing our customers with a reliable and efficient shipping service. We strive to ensure that your package is shipped promptly and arrives in good condition. If you have any further questions or concerns about our order shipping process, please do not hesitate to contact us, and we’ll be happy to assist you.
