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Steroids Canada Shipping FAQs

How Quickly Are Orders Processed and Shipped?

  • Orders are processed swiftly, often within 24 hours on business days (Monday to Friday).
  • Orders placed over the weekend are processed the following Monday.
  • Most orders are dispatched within this timeframe, ensuring a prompt delivery process.

What Shipping Options Are Available?

  • During checkout, customers have the flexibility to choose their preferred shipping method.
  • Options may vary, but typically include standard and expedited services.
  • Shipping times begin once the order is dispatched, not at the time of order placement.

How Is Shipping Time Calculated?

  • Shipping time starts from the moment we dispatch your order.
  • An email confirmation with a tracking number is sent once your order is on its way.
  • Delivery times vary based on the shipping method chosen and your location.

Can I Change My Shipping Address After Placing an Order?

  • It’s crucial to verify your shipping address before finalizing your order.
  • In case of an error, contact us immediately. However, changes cannot be made once the order has shipped.
  • For shipped orders with incorrect addresses, we suggest contacting the courier service directly.

What Happens in Cases of Shipping or Courier Errors?

  • We recommend double-checking your address for accuracy.
  • If an error is detected pre-shipment, we’ll endeavor to correct it.
  • Post-dispatch, we are not liable for delays or errors caused by the courier service.

What Are Typical Delivery Times by Province?

  • Delivery times depend on your location and the shipping method chosen.
  • With Canada Post Expedited, the estimated delivery times are:
    • BC: 1-2 days*
    • AB: 2-3 days*
    • SK: 2-4 days*
    • ON: 3-4 days*
    • NL: 4-6 days*
  • These are average times and can vary based on specific circumstances.

What Should I Do If My Order Doesn’t Arrive on Time?

  • If your package hasn’t arrived as expected, please contact the courier service using the tracking code provided.
  • You can also reach out to our customer service team for further assistance.

What Is the Policy for Partial Shipments?

  • We reserve the right to decide whether to ship partial orders or wait until all items are available.
  • This policy ensures that you receive your complete order as efficiently as possible.

Are Shipping Times Guaranteed?

  • While we strive to meet the estimated shipping times, they are not guaranteed.
  • Factors such as courier service, weather conditions, and regional delivery policies can affect actual delivery times.

Note: Shipping times marked with an asterisk (*) are averages and may vary. Always refer to your tracking information for the most accurate delivery estimates.

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