Our Actionable Feedback Policy

1. Introduction

SteroidsCanada.is values user feedback as it is essential for the continuous improvement of our website, products, and services. This policy outlines the steps users can take to provide feedback and how we will address and act upon it.

2. Scope

This policy applies to all users of SteroidsCanada.is, including customers, visitors, and stakeholders. Feedback can pertain to any aspect of our website, products, customer service, or other related areas.

3. Providing Feedback

3.1. Feedback Submission Channels

Users can provide feedback through the following channels:

  • Feedback Form: Available on the website’s contact page.
  • Email: Send feedback to [email protected].
  • Live Chat: Use the live chat feature on the website.
  • Social Media: Direct messages or comments on our official social media pages.

3.2. Feedback Content

To ensure your feedback is actionable, please include the following information:

  • A clear and concise description of the issue or suggestion.
  • The specific page or product related to the feedback (if applicable).
  • Any relevant screenshots or supporting documents.
  • Your contact information (optional but recommended for follow-up).

4. Handling Feedback

4.1. Acknowledgement

  • Feedback submitted via the feedback form or email will receive an automated acknowledgement within 24 hours.
  • Feedback provided through live chat or social media will be acknowledged during business hours.

4.2. Review and Assessment

  • All feedback will be reviewed by our customer support team within 3 business days.
  • Feedback will be categorized based on its nature (e.g., website usability, product quality, customer service).

4.3. Response and Resolution

  • Minor Issues and Suggestions: These will be addressed within 7 business days. Users will be notified of any changes or actions taken.
  • Major Issues and Concerns: These will be escalated to the relevant department and addressed within 14 business days. Users will receive updates on the progress and final resolution.

5. Implementation and Monitoring

5.1. Action Plans

  • For feedback requiring significant changes, an action plan will be developed, including timelines and responsible personnel.
  • Regular updates will be provided to the user who submitted the feedback (if contact information was provided).

5.2. Monitoring and Reporting

  • Feedback trends will be monitored to identify recurring issues or areas for improvement.
  • Quarterly reports will be generated to track the volume and types of feedback received, as well as the actions taken.

6. Confidentiality and Privacy

  • User privacy will be respected, and personal information provided with feedback will be handled in accordance with our Privacy Policy.
  • Feedback may be anonymized for internal analysis and reporting.

7. Continuous Improvement

  • This policy will be reviewed annually to ensure its effectiveness and relevance.
  • User feedback on the feedback process itself is welcomed and will be used to make improvements.

8. Contact Information

For any questions or additional information regarding this policy, please contact us at [email protected].